Mobile experience setup, troubleshooting, and live help — all in one place.
Forgot your access code? Use our code recovery to get it emailed to you.
EnjoyMeNow uses your phone's camera for augmented reality. The AR features require specific browser capabilities - camera access, motion sensors, and 3D rendering - that only work reliably in Safari (iPhone) and Chrome (Android).
EnjoyMeNow needs your phone's rear camera to create the AR experience. If camera permission was denied or blocked, the experience can't start.
EnjoyMeNow is a mobile augmented reality experience. It uses your phone's rear camera and motion sensors to place 3D characters in your real-world environment. Desktop computers and laptops don't have the right kind of camera or motion sensors for AR.
The start button waits for all required permissions before it becomes active. If it's greyed out, the experience is waiting for you to complete one of these steps:
Use this guide if the screen is black before the experience starts, after loading, or during an active AR session.
A loading screen with animated orbs and possibly a status message. This screen downloads the 3D content needed for the AR experience.