Knowledge Base
How to Fix Missing Characters or Broken Textures
If the character consistently fails to load after clearing cache and trying different networks, contact support with your phone model and browser version. This may indicate a compatibility issue with your specific device.
Key Points
- Refresh the page - the simplest fix, and often works
- Clear your browser cache:
- iPhone Safari: Settings -> Safari -> Advanced -> Website Data -> find "enjoymenow" -> delete
- Chrome: Settings -> Privacy -> Clear Browsing Data -> Cached Images and Files
- Disconnect VPN - if you're using a VPN, try without it
- Switch networks - try a different WiFi or switch to cellular
- Close and reopen the browser - force-close the app and start fresh
Helpful Notes
- Character appears white or untextured
- Character doesn't appear at all (empty scene)
- Parts of the character are missing
- Network interruption during the initial download
- Browser cache has a corrupted version of the content
- VPN or firewall interfering with content delivery