Step-by-step guides for setup, troubleshooting, and common questions—written in plain language.
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EnjoyMeNow uses your phone's camera for augmented reality. The AR features require specific browser capabilities - camera access, motion sensors, and 3D rendering - that only work reliably in Safari (iPhone) and Chrome (Android).
EnjoyMeNow needs your phone's rear camera to create the AR experience. If camera permission was denied or blocked, the experience can't start.
EnjoyMeNow is a mobile augmented reality experience. It uses your phone's rear camera and motion sensors to place 3D characters in your real-world environment. Desktop computers and laptops don't have the right kind of camera or motion sensors for AR.
The start button waits for all required permissions before it becomes active. If it's greyed out, the experience is waiting for you to complete one of these steps:
Use this guide if the screen is black before the experience starts, after loading, or during an active AR session.
A loading screen with animated orbs and possibly a status message. This screen downloads the 3D content needed for the AR experience.
The experience downloads 3D character content the first time you visit. This is a larger-than-average web page download, so it benefits from a strong, stable connection.
If the character consistently fails to load after clearing cache and trying different networks, contact support with your phone model and browser version. This may indicate a compatibility issue with your specific device.
WebGL is the technology your browser uses to render 3D graphics. EnjoyMeNow needs WebGL to display the AR characters. Think of it as the engine that makes the 3D visuals possible.
On iPhone, the AR experience needs access to your phone's motion sensors (gyroscope and accelerometer) to track how you move your phone and keep the 3D characters anchored in place.
Augmented reality asks your phone to do a lot at once - run the camera, process 3D graphics, track motion, and detect surfaces in real-time. Some warmth and occasional slowdown is normal, especially on older phones.
By default, the experience begins with audio muted. This is intentional.
If you see a page with a countdown that says something like "Try again in XX:XX," you've started a lot of sessions in a short period and the site's rate limit has kicked in.
Learn how the free preview works, how often you can use it, and what happens when the preview timer ends.
A stealth code is a 5-character access code (like K7M2N) that unlocks unlimited sessions on EnjoyMeNow. Stealth codes are designed to be privacy-focused - no traditional account or login is required.
Don't worry - you can recover your stealth code using the email address you provided when you purchased it.
The message you see when entering your code tells you what's wrong:
Each stealth code can be used on a limited number of devices. When you enter your code on a phone, that device gets registered to your code.
When you purchase access, the email you enter is stored with your code. The code recovery system uses this email to find and send your code back to you. If the email was wrong, recovery won't be able to match it to your code.
Run the diagnostic when camera, loading, compatibility, or performance issues are unclear and you need a clearer device check.
After running the diagnostic from the support portal, your results will show which checks passed and which failed. Share these results with support if asked - they help us pinpoint the issue quickly.
When you tap a link inside Instagram, Facebook, Twitter/X, WhatsApp, Snapchat, TikTok, Line, or similar apps, the link opens inside that app's own built-in browser instead of your phone's real browser.
If your phone is older or has a lower-powered graphics processor, the experience may automatically switch to a simplified mode. This is not a bug - it's designed to give you the best possible experience on your hardware.
After you complete a payment, there's a brief moment where the payment confirmation is being finalized between the payment processor and our system. During this window, your code may show as "processing" or "pending" if you try to enter it immediately.
The right device, browser, error, and connection details help support resolve issues much faster.
Before the AR experience can begin, a few things need to happen in order. The start flow waits for each step to complete:
You'll see a loading screen with animated visuals during this process. Status messages may appear to indicate progress.
Common on-screen messages usually point directly to browser, device, code, network, or payment issues.
When you open the site in a full browser, everything works as expected:
The experience checks your phone's graphics capability when you first load the page. If your phone doesn't have enough GPU power, it automatically switches to a simplified mode with pre-set animations you can browse through. This keeps the experience running smoothly instead of crashing or overheating.
If you're not sure what's going wrong, work through these quick checks:
Some regions require adult sites to verify age using government-issued ID. We do not want to collect or store your personal ID—we value your privacy. So instead of asking for ID uploads, we block access from those regions to comply with local law and protect your privacy.
Our WebAR experiences are optimized for modern mobile browsers. While we test broadly, the devices below deliver the most reliable performance.
You can always confirm the current platform status and regional uptime from our public status page.