Knowledge Base

What Common Error Messages and Redirects Mean

Common on-screen messages usually point directly to browser, device, code, network, or payment issues.

Key Points

Camera permission was blocked. Go to your phone's Settings, find your browser, and re-enable camera access. Then refresh the page.
The code you entered wasn't recognized or has expired. Double-check for typos. If the code has expired, you may need to purchase a new one or contact support.
Your code has been used on the maximum number of devices. Reach out to support if you need an old device removed.

You've tried entering codes too many times. Wait a few minutes and try again.
Your phone couldn't reach the server. Check your WiFi or cellular connection and try again.
You've started too many sessions in a short period. Wait for the timer to count down - it resets automatically.
Your payment is being finalized. Wait a couple of minutes and try entering your code again. If it persists beyond 5 minutes, contact support.
The payment processor declined the transaction. Double-check your card number, expiration, and CVV. If everything looks right, try a different card or contact your bank.
Something went wrong during startup. Try refreshing the page. If you see the same error repeatedly, contact support with a screenshot of the error.