Knowledge Base
What Happens During the First Load
You'll see a loading screen with animated visuals during this process. Status messages may appear to indicate progress.
Key Points
- Startup check - the system verifies your browser and device are compatible
- Content download - 3D character models and textures are downloaded from a global content delivery network
- Preparation - the content is processed and prepared for rendering
Helpful Notes
- Check your internet connection - a stable connection helps
- Be patient - depending on your connection speed, the download can take a little while
- If it's been more than a minute with no progress, try refreshing
- If it still doesn't load, try a different network (switch between WiFi and cellular)
- Your browser caches the content, so future visits load much faster. If you clear your browser cache or use a different browser, the content will need to be downloaded again.