Knowledge Base
What to Do if You Entered the Wrong Email During Purchase
When you purchase access, the email you enter is stored with your code. The code recovery system uses this email to find and send your code back to you. If the email was wrong, recovery won't be able to match it to your code.
Key Points
- Check your email carefully - did you make a small typo? Try the recovery flow with variations of what you might have entered.
- Contact support - if you truly entered the wrong email, let our team know. Include any details you remember about the purchase (approximate date, which card you used, the amount charged). Our team can investigate and help you get access.