Knowledge Base
How to Troubleshoot Slow Loading
The experience downloads 3D character content the first time you visit. This is a larger-than-average web page download, so it benefits from a strong, stable connection.
Key Points
- Use WiFi when possible - a stable home WiFi connection is usually faster than cellular
- Move closer to your router - weak WiFi signal = slow download
- Close other apps - apps streaming video or downloading in the background compete for bandwidth
Helpful Notes
- Avoid restricted networks - corporate, school, and hotel WiFi sometimes throttle or block content delivery
- Try cellular if WiFi is poor - sometimes 4G/5G is faster than bad WiFi